Pegasystems PEGAPCDC87V1 Exam Syllabus
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Before starting your PEGAPCDC87V1 exam preparation, it is recommended to review the complete Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free PEGAPCDC87V1 questions. We also provide premium PEGAPCDC87V1 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
Pegasystems
Vendor
PEGAPCDC87V1
Exam Code
184
Total Questions
7
Total Exam Domains
Pegasystems PEGAPCDC87V1 Exam Objectives
| Section 1: Next-Best-Action concepts | |
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Weight: 9% |
This section of the exam focuses on one-to-one customer engagement, optimizing customer value in contact centers, and outbound engagement strategies.
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| Section 2: Actions and treatments | |
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Weight: 14% |
This section deals with defining and managing customer actions, presenting offers on the web, and defining outbound actions.
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| Section 3: Engagement policies | |
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Weight: 11% |
In this section, the focus is given to defining customer engagement policies and creating engagement strategies.
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| Section 4: Contact policy and volume constraints | |
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Weight: 12% |
Deals with avoiding overexposure of actions, particularly in outbound communications, and limiting action volume.
AI and Arbitration (9%): Explores action arbitration, prioritization using AI, and business levers. |
| Section 5: Channels | |
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Weight: 11% |
Covers real-time containers, offers emails, and shares action details with third-party distributors.
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| Section 6: Decision strategies | |
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Weight: 26% |
The largest section focuses on creating and understanding decision strategies, including those based on customer credit scores and risk segments.
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| Section 7: Business agility for 1:1 customer engagement | |
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Weight: 9% |
Addresses project agility, change management, team building, and implementing business changes.
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| Info | |