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Free PECB ISO-IEC-20000-Foundation Exam Practice Questions

PECB ISO-IEC-20000-Foundation Exam

ISO/IEC 20000 Foundation Exam

Total Questions: 53
Last Updated : 17-06-2026
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PECB ISO-IEC-20000-Foundation Exam Sample Questions & Answers

Q1.

What is an example of a requirement for the service management objectives?

Q2.

A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

Q3.

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

Q4.

How should service requests be handled according to ISO/IEC 20000-17?

Q5.

What process, other than business relationship management, reviews service performance with the customer?

Solutions:
Question: 1 Answer: C
Question: 2 Answer: D
Question: 3 Answer: D
Question: 4 Answer: B
Question: 5 Answer: A
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