Oracle 1Z0-1038-22 Exam Topics

Oracle 1Z0-1038-22 Exam Overview :

Exam Name:	Oracle Service Center 2022 Implementation Professional
Exam Code:	1Z0-1038-22
Certifications:	Oracle Cloud , Oracle SaaS - CX Certifications
Actual Exam Duration:	90 minutes
Expected no. of Questions in Actual Exam:	58
Exam Registration Price:	$250
See Expected Questions:	Oracle 1Z0-1038-22 Expected Questions in Actual Exam

Oracle 1Z0-1038-22 Exam Objectives :

Section	Objectives
B2C Service Products and Services	Explain B2C Service products and services Describe Service Level Agreements Create queues, assignments, and standard application menus
Service Console Core Features and Access	Perform an initial setup and set up the Service Console Describe Core Business Objects Set Up Navigation, Permissions and User Accounts Explain configuration settings Perform export/import with Element Manager Use Data Lifecycle Management
B2C Service User Interface and Processes	Describe message bases Implement user Interface modifications and automation (workspaces) Implement workflow Create workspaces for the Browser User Interface
Processes between Customers and Agents	Describe agent assistance Describe standard text and variables Create message templates Describe mail and mailboxes Generate outreach and feedback Create business rules Configure chat and cobrowse Configure advanced routing Configure Guided Assistants Work with International Data Configure Products, Categories, and Dispositions Configure Service Level Agreements Audit Fields Create Enhanced Business Rules
Reports	Describe B2C Service Analytics Customize reports Share reports
B2C Service Service Console Extensions	Configure add-ins
Official Information	https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22

Updates in the Oracle 1Z0-1038-22 Exam Topics:

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