Microsoft MS-721 Exam Syllabus

Microsoft MS-721 Exam

Collaboration Communications Systems Engineer

Total Questions: 187

Last Updated : 27-11-2023

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Microsoft MS-721 Exam Overview :

Exam Name	Collaboration Communications Systems Engineer
Exam Code	MS-721
Official Information	https://learn.microsoft.com/en-us/certifications/exams/ms-721/
See Expected Questions	Microsoft MS-721 Expected Questions in Actual Exam
Take Self-Assessment	Use Microsoft MS-721 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Microsoft MS-721 Exam Topics :

Section	Weight	Objectives
Plan and design collaboration communications systems	30–35%	Plan and design Teams meetings Plan and design Teams meeting policies and settings Plan for PSTN audio conferencing Plan for Teams live events Compare capabilities and features of Teams Core and Teams Premium Recommend meeting types based on business requirements (virtual appointments, webinars, live events, and Teams meetings) Design Teams policy packages (includes meeting policies, calling policies, and live events policies) Recommend methods for assigning policies Plan and design Teams Phone and PSTN connectivity Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts Identify PSTN connectivity requirements Plan for Teams Phone Mobile Plan for Operator Connect Plan for Communication Credits Plan usage scenarios for service and user phone numbers Choose between porting and acquiring phone numbers Plan a solution to acquire or port phone numbers Recommend Teams Phone devices Plan for and recommend analog devices, SIP handsets, and SIP devices Recommend when to use Survivable Branch Appliances (SBAs) Plan and design Direct Routing call flows Recommend a Session Border Controller (SBC) solution based on PSTN connectivity Identify an appropriate compliance recording solution Identify an appropriate certified contact center solution Plan for SBC and SBA updates Plan and design Teams-certified device solutions Recommend a room configuration based on the meeting space Recommend a room configuration based on customer and business requirements Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub) Recommend Teams-certified devices Recommend Teams Rooms certified components Recommend when to use coordinated meetings Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join Identify the requirements for a Microsoft Exchange Online resource account Identify the enrollment requirements for Microsoft Intune Plan for advanced features on shared devices Prepare the network for the deployment of Teams Perform a network analysis by using the Microsoft Teams Network Assessment Tool Determine network readiness for Teams Determine eCDN requirements for Teams live events Specify the network configuration for certified devices Determine network requirements by using the Network planner for Teams Specify the optimal network architecture for Teams Specify Teams Quality of Service (QoS) requirements and policies Validate local internet breakout strategy for client media optimization Validate VPN split tunneling Validate DNS resolves to the nearest point of entry in Microsoft 365 Configure Teams for QoS Configure Media Bit Rate (MBR) Create and assign a network roaming policy Configure the network topology Configure tenant data upload for the Microsoft Call Quality Dashboard Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard Configure reporting labels for Call Analytics Troubleshoot call failures and session quality Troubleshoot a missing dial pad Troubleshoot calling issues by using self-help diagnostics in the Microsoft 365 admin center Troubleshoot Azure AD sign-in issues for Teams phones Interpret Teams media flows Troubleshoot tenant dial plans by using regular expressions and PowerShell Interpret E.164 normalization rules to resolve dialing issues Interpret reverse number lookup to resolve caller ID issues Diagnose call failures Troubleshoot dynamic emergency address by using client debug logs Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams Troubleshoot calls by using Advanced Call Analytics Troubleshoot calls by using the Microsoft Call Quality Dashboard Inspect PSTN usage reports for SIP call failures
Configure and manage Teams meetings and events	10–15%	Configure and manage Teams meetings Create and manage meeting policies Configure meeting settings Configure and manage Teams webinars Configure and manage Teams Premium meeting features Create and manage Teams meeting templates Configure and manage audio conferencing Configure audio conferencing for Teams Configure a default audio conferencing bridge Configure an audio conference bridge number Configure a toll-free conference bridge number Assign a specific audio conferencing number to a user Configure toll-free audio conferencing Configure the audio conferencing numbers included in meeting invitations Configure and manage live events Configure the Live events settings Create and manage live events policies Configure meeting and event roles Configure live events with Teams, Yammer, and Microsoft Stream
Configure and manage Teams Phone	30–40%	Configure Teams Phone policies Create a dial plan Configure calling policies Configure call park policies Configure caller ID policies Configure call hold policies for users Configure outbound call restrictions Configure inbound call blocking Configure routing of unassigned numbers Assign voice policies through policy packages Configure compliance recording policies Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy channel-based call queues Configure resource accounts Assign licenses to resource accounts Assign phone number to resource accounts Assign a resource account to an auto attendant or call queue Configure Microsoft 365 groups for voicemail Interpret call queue conference mode Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom Music on Hold (MoH) Assign a dynamic caller ID policy for call queues Configure dynamic emergency calling Design dynamic emergency calling scenarios Configure emergency calling locations Configure emergency calling policies Configure networks and locations (Location Information Service (LIS)) Validate emergency address and emergency calling from Teams clients Enable external location lookup mode Configure and manage users for Teams Phone Assign a Teams Phone Standard license Assign a Teams Calling Plan Assign user dial plans Assign phone numbers to users by using the Microsoft Teams admin center Assign phone number to users by using PowerShell Assign a verified emergency address location Assign a calling policy to a user Assign a voice routing policy to a Direct Routing user Configure and manage calling features for Teams Phone Configure voicemail for users Configure group call pickup for users Configure Call Forwarding Configure Simultaneous Ring Configure call delegation for users Enable and configure audio conferencing for a user Assign a Dial-out from meetings policy for a user Assign a call hold policy for a user Configure and manage Direct Routing for Teams Phone Configure connectivity for Teams Phone to a SBC Create and configure an online PSTN gateway Create PSTN usage records Create and configure a voice route Create and configure voice routing policies Validate Direct Routing SBC connectivity Troubleshoot firewall issues for Direct Routing Troubleshoot certificate issues for Direct Routing Troubleshoot Direct Routing SBC connectivity Troubleshoot SIP option issues for Direct Routing Investigate and diagnose calling issues by using an SBC SIP trace Design and configure Location-Based Routing (LBR) Design and configure Local Media Optimization (LMO) Configure trunk translation rules Configure on-network conferencing for Direct Routing Configure an SBA
Configure and manage Teams Rooms and devices	15–20%	Maintain Teams Rooms and devices Configure device settings Configure IP phone policies Configure local network settings Configure security and updates Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings Create and configure device configuration profiles Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal Configure Intune policies for Teams devices Enable advanced voice capabilities for shared space devices Deploy common area phones Create and manage Teams device tags Deploy Android devices remotely Configure SIP Gateway Monitor Teams device health Troubleshoot authentication issues Troubleshoot update issues Troubleshoot remote provisioning issues Troubleshoot Bluetooth beaconing Configure and manage Teams Rooms on a Surface Hub or Windows Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup Configure meeting room settings on a Surface Hub device Create and validate a Surface Hub provisioning package Assign a provisioning package to a Surface Hub Specify domain group policy exclusions for Teams Rooms on Windows Configure custom displays for Teams Rooms on Windows Customize meeting room settings by using XML files on Windows Configure settings for peripherals for Teams Room on Windows Configure optional features for Teams Rooms and devices Configure HDMI ingest and options Configure a content camera Configure Teams casting Auto accept a proximity join Allow room remote Configure an intelligent speaker Configure Direct Guest Join Configure hot desking on Teams shared devices

Updates in the Microsoft MS-721 Exam Syllabus:

Microsoft MS-721 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Microsoft 365 MS-721 exam on the first attempt, you need to put in hard work on these Microsoft MS-721 questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the Microsoft MS-721 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Collaboration Communications Systems Engineer MS-721 exam practice test. Online and windows-based formats of the MS-721 exam practice test are available for self-assessment.

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