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Microsoft MS-721 Exam Syllabus

Microsoft MS-721 Exam

Collaboration Communications Systems Engineer

Total Questions: 187

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Microsoft MS-721 Exam Overview :

Exam Name Collaboration Communications Systems Engineer
Exam Code MS-721
Official Information https://learn.microsoft.com/en-us/certifications/exams/ms-721/
See Expected Questions Microsoft MS-721 Expected Questions in Actual Exam
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Microsoft MS-721 Exam Topics :

Section Weight Objectives
Plan and design collaboration communications systems 30–35%
Plan and design Teams meetings
  •     Plan and design Teams meeting policies and settings
  •     Plan for PSTN audio conferencing
  •     Plan for Teams live events
  •     Compare capabilities and features of Teams Core and Teams Premium
  •     Recommend meeting types based on business requirements (virtual appointments, webinars, live events, and Teams meetings)
  •     Design Teams policy packages (includes meeting policies, calling policies, and live events policies)
  •     Recommend methods for assigning policies

Plan and design Teams Phone and PSTN connectivity
  •     Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
  •     Identify PSTN connectivity requirements
  •     Plan for Teams Phone Mobile
  •     Plan for Operator Connect
  •     Plan for Communication Credits
  •     Plan usage scenarios for service and user phone numbers
  •     Choose between porting and acquiring phone numbers
  •     Plan a solution to acquire or port phone numbers
  •     Recommend Teams Phone devices
  •     Plan for and recommend analog devices, SIP handsets, and SIP devices
  •     Recommend when to use Survivable Branch Appliances (SBAs)
  •     Plan and design Direct Routing call flows
  •     Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
  •     Identify an appropriate compliance recording solution
  •     Identify an appropriate certified contact center solution
  •     Plan for SBC and SBA updates

Plan and design Teams-certified device solutions
  •     Recommend a room configuration based on the meeting space
  •     Recommend a room configuration based on customer and business requirements
  •     Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro
  •     Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)
  •     Recommend Teams-certified devices
  •     Recommend Teams Rooms certified components
  •     Recommend when to use coordinated meetings
  •     Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join
  •     Identify the requirements for a Microsoft Exchange Online resource account
  •     Identify the enrollment requirements for Microsoft Intune
  •     Plan for advanced features on shared devices

Prepare the network for the deployment of Teams
  •     Perform a network analysis by using the Microsoft Teams Network Assessment Tool
  •     Determine network readiness for Teams
  •     Determine eCDN requirements for Teams live events
  •     Specify the network configuration for certified devices
  •     Determine network requirements by using the Network planner for Teams
  •     Specify the optimal network architecture for Teams
  •     Specify Teams Quality of Service (QoS) requirements and policies
  •     Validate local internet breakout strategy for client media optimization
  •     Validate VPN split tunneling
  •     Validate DNS resolves to the nearest point of entry in Microsoft 365
  •     Configure Teams for QoS
  •     Configure Media Bit Rate (MBR)
  •     Create and assign a network roaming policy
  •     Configure the network topology
  •     Configure tenant data upload for the Microsoft Call Quality Dashboard
  •     Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard
  •     Configure reporting labels for Call Analytics

Troubleshoot call failures and session quality
  •     Troubleshoot a missing dial pad
  •     Troubleshoot calling issues by using self-help diagnostics in the Microsoft 365 admin center
  •     Troubleshoot Azure AD sign-in issues for Teams phones
  •     Interpret Teams media flows
  •     Troubleshoot tenant dial plans by using regular expressions and PowerShell
  •     Interpret E.164 normalization rules to resolve dialing issues
  •     Interpret reverse number lookup to resolve caller ID issues
  •     Diagnose call failures
  •     Troubleshoot dynamic emergency address by using client debug logs
  •     Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams
  •     Troubleshoot calls by using Advanced Call Analytics
  •     Troubleshoot calls by using the Microsoft Call Quality Dashboard
  •     Inspect PSTN usage reports for SIP call failures
Configure and manage Teams meetings and events 10–15% Configure and manage Teams meetings
  •     Create and manage meeting policies
  •     Configure meeting settings
  •     Configure and manage Teams webinars
  •     Configure and manage Teams Premium meeting features
  •     Create and manage Teams meeting templates

Configure and manage audio conferencing
  •     Configure audio conferencing for Teams
  •     Configure a default audio conferencing bridge
  •     Configure an audio conference bridge number
  •     Configure a toll-free conference bridge number
  •     Assign a specific audio conferencing number to a user
  •     Configure toll-free audio conferencing
  •     Configure the audio conferencing numbers included in meeting invitations

Configure and manage live events
  •     Configure the Live events settings
  •     Create and manage live events policies
  •     Configure meeting and event roles
  •     Configure live events with Teams, Yammer, and Microsoft Stream
Configure and manage Teams Phone 30–40% Configure Teams Phone policies
  •     Create a dial plan
  •     Configure calling policies
  •     Configure call park policies
  •     Configure caller ID policies
  •     Configure call hold policies for users
  •     Configure outbound call restrictions
  •     Configure inbound call blocking
  •     Configure routing of unassigned numbers
  •     Assign voice policies through policy packages
  •     Configure compliance recording policies

Configure auto attendants and call queues
  •     Design call flows for auto attendants and call queues
  •     Configure auto attendants and call queues
  •     Deploy channel-based call queues
  •     Configure resource accounts
  •     Assign licenses to resource accounts
  •     Assign phone number to resource accounts
  •     Assign a resource account to an auto attendant or call queue
  •     Configure Microsoft 365 groups for voicemail
  •     Interpret call queue conference mode
  •     Interpret call queue routing methods
  •     Configure holidays for auto attendants and call queues
  •     Configure custom Music on Hold (MoH)
  •     Assign a dynamic caller ID policy for call queues

Configure dynamic emergency calling
  •     Design dynamic emergency calling scenarios
  •     Configure emergency calling locations
  •     Configure emergency calling policies
  •     Configure networks and locations (Location Information Service (LIS))
  •     Validate emergency address and emergency calling from Teams clients
  •     Enable external location lookup mode

Configure and manage users for Teams Phone
  •     Assign a Teams Phone Standard license
  •     Assign a Teams Calling Plan
  •     Assign user dial plans
  •     Assign phone numbers to users by using the Microsoft Teams admin center
  •     Assign phone number to users by using PowerShell
  •     Assign a verified emergency address location
  •     Assign a calling policy to a user
  •     Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone
  •     Configure voicemail for users
  •     Configure group call pickup for users
  •     Configure Call Forwarding
  •     Configure Simultaneous Ring
  •     Configure call delegation for users
  •     Enable and configure audio conferencing for a user
  •     Assign a Dial-out from meetings policy for a user
  •     Assign a call hold policy for a user

Configure and manage Direct Routing for Teams Phone
  •     Configure connectivity for Teams Phone to a SBC
  •     Create and configure an online PSTN gateway
  •     Create PSTN usage records
  •     Create and configure a voice route
  •     Create and configure voice routing policies
  •     Validate Direct Routing SBC connectivity
  •     Troubleshoot firewall issues for Direct Routing
  •     Troubleshoot certificate issues for Direct Routing
  •     Troubleshoot Direct Routing SBC connectivity
  •     Troubleshoot SIP option issues for Direct Routing
  •     Investigate and diagnose calling issues by using an SBC SIP trace
  •     Design and configure Location-Based Routing (LBR)
  •     Design and configure Local Media Optimization (LMO)
  •     Configure trunk translation rules
  •     Configure on-network conferencing for Direct Routing
  •     Configure an SBA
Configure and manage Teams Rooms and devices 15–20% Maintain Teams Rooms and devices
  •     Configure device settings
  •     Configure IP phone policies
  •     Configure local network settings
  •     Configure security and updates
  •     Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
  •     Create and configure device configuration profiles
  •     Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
  •     Configure Intune policies for Teams devices
  •     Enable advanced voice capabilities for shared space devices
  •     Deploy common area phones
  •     Create and manage Teams device tags
  •     Deploy Android devices remotely
  •     Configure SIP Gateway
  •     Monitor Teams device health
  •     Troubleshoot authentication issues
  •     Troubleshoot update issues
  •     Troubleshoot remote provisioning issues
  •     Troubleshoot Bluetooth beaconing

Configure and manage Teams Rooms on a Surface Hub or Windows
  •     Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup
  •     Configure meeting room settings on a Surface Hub device
  •     Create and validate a Surface Hub provisioning package
  •     Assign a provisioning package to a Surface Hub
  •     Specify domain group policy exclusions for Teams Rooms on Windows
  •     Configure custom displays for Teams Rooms on Windows
  •     Customize meeting room settings by using XML files on Windows
  •     Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices
  •     Configure HDMI ingest and options
  •     Configure a content camera
  •     Configure Teams casting
  •     Auto accept a proximity join
  •     Allow room remote
  •     Configure an intelligent speaker
  •     Configure Direct Guest Join
  •     Configure hot desking on Teams shared devices

Updates in the Microsoft MS-721 Exam Syllabus:

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