1. Home
  2. Microsoft
  3. MS-720 Exam Syllabus

Microsoft MS-720 Exam Syllabus

Microsoft MS-720 Exam

Microsoft Teams Voice Engineer

Total Questions: 111

What is Included in the Microsoft MS-720 Exam?

Authentic information about the syllabus and an effective study guide is essential to go through the Microsoft MS-720 exam in the first attempt. The study guide of Study4Exam provides you with comprehensive information about the syllabus of the Microsoft MS-720 exam. You should get this information at the start of your preparation because it helps you make an effective study plan. We have designed this Microsoft 365 certification exam preparation guide to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics that help to go through the Microsoft Teams Voice Engineer (2022) exam. We recommend you to the preparation material mentioned in this study guide to cover the entire Microsoft MS-720 syllabus. Study4Exam offers 3 formats of Microsoft MS-720 exam preparation material. Each format provides new practice questions in PDF format, web-based and desktop practice exams to get passing marks in the first attempt.

Microsoft MS-720 Exam Overview :

Exam Name Microsoft Teams Voice Engineer
Exam Code MS-720
Official Information https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
See Expected Questions Microsoft MS-720 Expected Questions in Actual Exam
Take Self-Assessment Use Microsoft MS-720 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Microsoft MS-720 Exam Topics :

Section Weight Objectives
Plan and Configure Microsoft Teams Phone 25-30% Plan and design a Microsoft Teams PSTN solution
  • choose an appropriate PSTN connectivity solution
  • identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
  • identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
  • plan network topology
  • plan for integration of Certified Contact Center solutions
Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect
  • choose between porting and acquiring numbers for Teams Calling Plans
  • acquire phone numbers for Teams Calling Plans from Microsoft
  • create a port order for Microsoft service and user numbers
  • create a request to convert between Microsoft service and user numbers
  • configure Operator Connect
Configure Phone policies
  • install Microsoft Teams PowerShell module
  • design and configure a tenant dial plan
  • configure calling policies
  • configure call park policies
  • configure caller ID policies
  • configure outbound call restrictions
  • configure inbound call blocking
  • configure compliance recording
Configure auto attendants and call queues
  • design call flows for auto attendants and call queues
  • configure auto attendants and call queues
  • deploy channel-based call queues
  • configure resource accounts, including cloud and hybrid environments
  • assign licenses to the resource accounts
  • assign phone numbers to resource accounts
  • assign a resource account to an auto attendant or call queue
  • configure Microsoft 365 Groups for voicemail
  • configure holidays for auto attendants and call queues
  • configure custom Music-on-Hold
Configure audio conferencing
  • choose between per-user and per-minute licensing
  • set a default audio conferencing bridge
  • configure a conference bridge number
  • configure a toll-free conference bridge number
  • deploy toll-free audio conferencing
  • configure communication credits for audio conferencing
  • configure Operator conferencing from separate providers
Design and configure emergency calling
  • design dynamic emergency calling scenarios
  • define emergency locations
  • configure client discovery of emergency locations
  • configure emergency calling policies
Optimize Network Performance 5-10% Design network infrastructure for optimal Microsoft Teams Phone performance
  • determine network readiness for Microsoft Teams
  • design network requirements by using the Network Planner in Microsoft Teams
  • perform a network analysis
  • design and validate local internet breakout strategy for client media optimization
  • design and validate VPN split tunneling
  • design organization QoS requirements and policies
  • configure Microsoft Teams QoS policies
Implement network topology
  • configure a network topology
  • add WAN IPs to a network topology
  • add locations to a network topology
  • create and assign a Microsoft Teams network roaming policy
Plan and Configure Direct Routing 15-20% Design Direct Routing call flows
  • plan and design PSTN connectivity by using Direct Routing
  • recommend a Session Border Controller (SBC) solution based on PSTN connectivity
  • recommend a multiple SBC solution based on requirements
Implement SIP trunking with Direct Routing
  • identify configuration requirements between the SBC and Microsoft
  • create and configure an online PSTN gateway
  • create PSTN usage records
  • create and configure voice routes
  • create and configure voice routing policies
  • validate Direct Routing SBC connectivity
  • test Direct Routing connections
Extend a Direct Routing infrastructure
  • design and configure Location Based Routing (LBR)
  • design and configure Local Media Optimization (LMO)
  • configure gateway translation rules
  • create a validated emergency address
  • configure on-network conferencing for Direct Routing
Deploy and maintain a Survivable Branch Appliance (SBA)
  • plan and configure an SBA
  • assign SBA policies to users
  • test SBA functionality
  • plan for SBA and SBC maintenance and updates
Configure and Manage Microsoft Teams Phone for Voice Users 15-20% Enable users for Microsoft Teams Phone
  • assign Teams Phone license
  • assign a Microsoft Teams Calling Plan license
  • assign user dial plans
  • assign numbers to users
  • assigning verified emergency address location
  • assign a calling policy to a user
  • assign a usage location to a user
Enable users for Direct Routing
  • assign a voice routing policy to a user for Direct Routing
  • assign a number to a user by using PowerShell
  • enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell
Enable per-user calling features
  • configure group call pickup
  • configure call delegation and call delegates
  • configure call forwarding
  • configure simultaneous ring
  • enable and configure audio conferencing
  • assign a dial-out policy
Migrate voice users
  • validate Skype for Business hybrid configuration and connectivity
  • migrate users between on-premises and cloud
  • migrate Skype for Business Common Area Phones to Microsoft Teams
  • migrate Skype for Business Meeting Rooms to Microsoft Teams
Plan and Configure Microsoft Teams Clients and Devices 5-10% Plan and configure Microsoft Teams Phones and Teams displays
  • recommend a Microsoft Teams Phone based on business and security requirements
  • recommend a Microsoft Teams display based on business and security requirements
  • assign Common Area Phone licenses to common area phones
  • deploy Skype for Business phones (3PIP)
  • deploy Microsoft Teams phones
  • deploy Common Area Phones
  • deploy Microsoft Teams displays
  • configure remote provisioning and sign-in for Android devices
  • update Microsoft Teams devices remotely
Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android
  • recommend Microsoft Teams Rooms based on business and security requirements
  • manage Microsoft Teams Rooms devices
  • assign an audio-conferencing bridge service number to a Microsoft Teams Room
  • configure accounts for Microsoft Teams Rooms
  • define local Users & Groups on Microsoft Teams Rooms on Windows
Monitor and Troubleshoot Microsoft Teams Phone 15-20% Monitor Microsoft Teams Phone
  • configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
  • configure Power BI reports for CQD
  • monitor SBC health
Monitor and troubleshoot Microsoft Teams clients and devices
  • troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
  • troubleshoot configuration profiles in Microsoft Teams
  • configure Notifications & alerts in Microsoft Teams admin center
  • monitor Microsoft Teams Rooms
  • troubleshoot Azure AD Sign-in issues for Microsoft Teams devices
  • troubleshoot user provisioning by using MCOValidationError
Troubleshoot call failure and call quality
  • interpret Microsoft Teams media flows
  • troubleshoot call failures by using client logs
  • troubleshoot a missing dial pad
  • troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center
  • troubleshoot tenant dial plans by using regular expressions and PowerShell
  • troubleshoot dynamic emergency address by using client debug logs
  • interpret E.164 Normalization Rules in a tenant dial plan
  • analyze reverse number lookup
  • troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool
  • troubleshoot calls by using Real-time Telemetry
  • troubleshoot calls by using Advanced Call Analytics
  • troubleshoot calls by using the CQD
  • inspect PSTN usage reports for SIP call failures
  • analyze QoS markers by using a network trace
Troubleshoot Direct Routing connectivity
  • troubleshoot firewall issues for Direct Routing
  • troubleshoot certificate Issues for Direct Routing
  • troubleshoot SIP options issues for Direct Routing
  • investigate and diagnose calling issues by using an SBC SIP trace

Updates in the Microsoft MS-720 Exam Syllabus:

Microsoft MS-720 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Microsoft 365 MS-720 exam on the first attempt, you need to put in hard work on these Microsoft MS-720 questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the Microsoft MS-720 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Microsoft Teams Voice Engineer MS-720 exam practice test. Online and windows-based formats of the MS-720 exam practice test are available for self-assessment.