Microsoft MB-910 Exam Syllabus

Microsoft MB-910 Exam

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Total Questions: 104

Last Updated : 05-08-2022

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Microsoft MB-910 Exam Overview :

Exam Name	Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code	MB-910
Official Information	https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
See Expected Questions	Microsoft MB-910 Expected Questions in Actual Exam
Take Self-Assessment	Use Microsoft MB-910 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Microsoft MB-910 Exam Topics :

Section	Weight	Objectives
Describe Dynamics 365 Marketing	10-15%	Identify Dynamics 365 Marketing capabilities describe how to target customers by using segments and subscription lists describe thelead generation and qualification process including lead scoring describe customer journeys describe event management features and capabilities Describe related marketing apps describe the capabilities of LinkedIn Campaign Manager describe the capabilities of Dynamics 365 Customer Voice describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights
Describe Dynamics 365 Sales	15-20%	Describe the Dynamics 365 Sales lifecycle describe leads and the process for qualifying leads describe the opportunity management process describe the quote lifecycle describe use cases for orders and invoices describe processes and tools used for forecasting sales Describe related sales apps describe capabilities of Dynamics 365 Sales Insights describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service	15-20%	Describe Dynamics 365 Customer Service components describe cases, queues, and entitlements describe Knowledge Management describe service-level agreements (SLAs) Describe related customer service apps describe Omnichannel for Customer Service describe Connected Customer Service describe Customer Service Insights
Describe Dynamics 365 Field Service	15-20%	Describe the work order lifecycle describe the lifecycle of a work order including work order creation describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements describe capabilities for the Inspections feature Describe scheduling capabilities describe resource management capabilities including skills, and proficiency models identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation fortechnicians describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient Describe inventory and asset management capabilities describe inventory management transaction types describe customer assetmanagement and preventive maintenance processes describe options for performing proactive customer asset maintenance by implementing IoT
Describe Project Operations	15-20%	Identify Project Operations capabilities describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts identify views and reports that aid a project service company in making decisions Describe project sales capabilities describe the process for converting leads into projects describe opportunity management and quote management for project-based and product-based quotes describe use cases for project contracts Describe project planning and resource management capabilities describe allocation methods, tasks, subtasks, and assignments describe time and expenses entry, and entry approvals describe resource skills and proficiency models identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards
Describe shared features	15-20%	Identify common customer engagement features describe customers and activities describe the product catalog describe price lists, discounts, and currencies describe cases describe resources Describe reporting capabilities describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard describe options for exporting data to Microsoft Excel describe options for analyzing data by using Power BI Describe integration options describe Microsoft Teams integration capabilities describe use cases for integrating with Microsoft Excel and Microsoft Word describe options for managing documents by using SharePoint Online describe email integration capabilities

Updates in the Microsoft MB-910 Exam Syllabus:

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MB-910 Exam Details

Microsoft MB-910 Exam Details

Free MB-910 Questions

Free Microsoft MB-910 Exam Questions