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Microsoft MB-340 Exam Syllabus

Microsoft MB-340 Exam

Microsoft Dynamics 365 Commerce Functional Consultant

Total Questions: 61

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Microsoft MB-340 Exam Overview :

Exam Name Microsoft Dynamics 365 Commerce Functional Consultant
Exam Code MB-340
Official Information https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
See Expected Questions Microsoft MB-340 Expected Questions in Actual Exam
Take Self-Assessment Use Microsoft MB-340 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Microsoft MB-340 Exam Topics :

Section Weight Objectives
Configure Dynamics 365 Commerce Headquarters 25-30% Configure prerequisites and commerce parameters
  •     create employee and customer address books
  •     configure and manage retail workers
  •     assign address books to customers, channels, and workers
  •     create email templates and email notification profiles
  •     configure organizational hierarchies and hierarchy purposes
  •     configure Commerce shared parameters
  •     configure company-specific Commerce parameters  
Describe and configure additional functionality
  •     create and configure channel and sales order attributes
  •     configure commissions and sales representatives
  •     configure payment methods and card types
  •     configure and manage gift cards
  •     describe Omni-channel capabilities including payments, orders, and returns
  •     configure data distribution  
  •     create info codes, sub-codes, and info code groups
  •     describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection
Manage statements
  •     describe advantages of using trickle feed-based posting
  •     validate retail transactions by using the transaction consistency checker
  •     configure and manage retail statement calculations and posting  
  •     troubleshoot statement posting issues
Configure Distributed Order Management (DOM)
  •     configure fulfillment profiles
  •     configure cost components including shipping, handling, and packaging costs
  •     configure management rules and parameters
  •     monitor fulfillment plans and order exceptions
Configure order fulfillment
  •     configure modes of delivery including shipments, pick up, and carry out
  •     configure curbside customer order pickup
  •     configure charge codes, charge groups, and automatic charges  
  •     configure and assign order fulfillment groups
Configure products, prices, discounts, loyalty, and affiliations 25-30% Configure products and merchandising
  •     configure product category hierarchies  
  •     configure product attributes and attribute groups
  •     configure assortments and product catalogs
  •     manage product labels and shelf labels
  •     describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations  
  •     configure recommendations
  •     configure warranty settings
  •     configure inventory buffers and inventory levels
  •     configure products and variants including configuring barcodes
Manage pricing
  •     design and create price groups
  •     configure pricing priorities
  •     configure product pricing including smart rounding
  •     configure catalog pricing
  •     configure affiliation pricing
  •     configure category pricing rules
Manage discounts and promotions
  •     configure discount parameters
  •     configure channel or customer-specific discounts
  •     configure quantity, shipping, tender-based, and threshold-based discounts
  •     configure discount concurrency rules  
  •     manage coupons
Manage customers, loyalty, and affiliations  
  •     configure client books
  •     configure customer attributes
  •     configure customer affiliations
  •     configure loyalty programs, loyalty schemes, and reward points
  •     manage loyalty tier calculations and processing
Manage Point of Sale (POS) in Dynamics 365 Commerce 15-20% Configure retail stores
  •     create a retail store  
  •     configure POS registers and devices
  •     configure retail profiles
  •     configure sales tax overrides
  •     configure Task Management lists and parameters
  •     define cash management processes
  •     define shifts and shift management processes
  •     configure channel return policies  
  •     describe offline capabilities and limitations
Manage store inventory
  •     configure availability calculations for products
  •     manage inbound and outbound inventory operations
  •     process customer pick-up and shipment orders
  •     manage inventory processes including stock counts
  •     look up product inventory  
  •     process serialized items  
Perform POS operations
  •     perform sales and order processes
  •     perform end of day processes
  •     reconcile store cash
  •     monitor store productivity by using task management and reporting features
Configure and Manage Dynamics 365 Commerce call centers 10-15% Configure call centers
  •     create a call center
  •     configure and publish product catalogs  
  •     create product catalog scripts
  •     configure fraud conditions, rules, and variables to trigger order holds
  •     configure fraud alerts
Configure continuity orders and installment billing
  •     set up continuity programs and parameters
  •     configure continuity order batch jobs
  •     manage continuity child orders
Manage call centers
  •     create, modify, and process sales orders
  •     process call center payments
  •     manage order holds
  •     create return merchandise authorizations (RMAs)
  •     process returns, exchanges, and replacements
Manage e-commerce 15-20% Configure an e-commerce channel
  •     create an online store
  •     configure an e-commerce site
  •     configure channel assignments for an e-commerce site
  •     configure ratings and reviews
Manage e-commerce content
  •     configure URLs and aliases  
  •     configure product detail pages and category pages  
  •     manage site themes, page fragments, templates, layouts, and pages
  •     upload and manage digital assets including videos and images
  •     set focal points and attribute values for media assets  
  •     configure publish groups
Operate an e-commerce channel
  •     create e-commerce orders
  •     synchronize e-commerce orders
  •     moderate ratings and reviews
Configure business-to-business (B2B) e-commerce
  •     describe differences between B2B and business-to-consumer (B2C) solutions
  •     describe use cases for organizational modeling hierarchies
  •     manage business partners and business partner users
  •     configure product quantity limits

Updates in the Microsoft MB-340 Exam Syllabus:

Microsoft MB-340 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Microsoft Dynamics 365 MB-340 exam on the first attempt, you need to put in hard work on these Microsoft MB-340 questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the Microsoft MB-340 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Microsoft Dynamics 365 Commerce Functional Consultant MB-340 exam practice test. Online and windows-based formats of the MB-340 exam practice test are available for self-assessment.