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Microsoft MB-280 Exam Syllabus

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Before starting your MB-280 exam preparation, it is recommended to review the complete Microsoft Dynamics 365 Customer Experience Analyst exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free MB-280 questions. We also provide premium MB-280 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Microsoft
Vendor
MB-280
Exam Code
121
Total Questions
4
Total Exam Domains

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MB-280 EXAM QUESTIONS

Microsoft MB-280 Exam Objectives

Section 1: Implement Dynamics 365 Sales
Weight:
30-35%
Configure core functionality of Dynamics 365 Sales
  • Enable and configure predictive lead and opportunity scoring
  • Configure the lead qualification experience
  • Configure the opportunity pipeline view
  • Interpret the Sales Pipeline chart
  • Configure and deploy the Sales mobile app
  • Configure Copilot in Sales capabilities
  • Demonstrate sales order processing, including quotes, orders, and invoices
  • Configure lead and opportunity status reasons
  • Configure opportunity close
  • Configure automatic creation rules for leads
  • Create and manage sales territories
Set up the product catalog
  • Configure product catalog settings
  • Differentiate the product catalog components
  • Manage the product lifecycle, including creating, revising, cloning, and retiring
  • Customize the enhanced experience for adding products
  • Create product bundles
  • Create product families
  • Create price lists, discount lists, and product pricing
Configure goals and forecasting
  • Create and edit goals
  • Configure rollup queries
  • Manage forecasts
  • Build forecasts from templates
Configure and use Sales Insights
  • Configure and use the assistant
  • Differentiate standard and premium Sales Insights features
  • Configure relationship analytics and improve relationship health
  • Recommend conversation intelligence settings
Configure sales engagement
  • Configure the Sales accelerator for an organization and users
  • Customize the workspace
  • Manage the sales pipeline by using the work list
  • Configure the Sales accelerator record types
  • Create and manage sequences
  • Create and manage assignment rules
  • Configure lead and opportunity segments
  • Configure Work assignment
  • Connect sequences to records
Section 2: Configure and customize Dataverse and model-driven apps
Weight:
35-40%
Perform tasks and manage settings in the Power Platform Environment Settings app
  • Create and manage email templates
  • Create and manage Word templates
  • Create and manage Excel templates
  • Configure duplicate detection
Configure Dataverse table components
  • Create or modify a table
  • Create or modify fields
  • Configure relationship behaviors
  • Configure auditing of data
  • Configure connections and connection roles
Implement business logic
  • Configure business rules
  • Configure formula and rollup columns
  • Implement business process flows
  • Use the Dataverse connector in a cloud flow
Customize the user experience
  • Differentiate form and view types
  • Configure the timeline control
  • Embed Power BI dashboard, reports, and tiles
  • Create and configure model-driven apps
  • Differentiate between types of Power Apps
  • Create and configure visualizations for model-driven apps
Manage security
  • Implement hierarchy security
  • Manage security roles
  • Create and manage owner and access teams
  • Share a model-driven app
  • Evaluate security privileges by using access checker
  • Manage Microsoft Entra ID groups in Dataverse
  • Diagnose user access issues
  • Create and manage column security profiles and column-level security
Section 3: Demonstrate Dynamics 365 Customer Insights capabilities
Weight:
10-15%
Configure core functionality of Dynamics 365 Customer Insights - Journeys
  • Create and personalize marketing emails by using templates and email editor
  • Create a journey
  • Create marketing forms
  • Create and manage text messages in journeys
  • Create marketing segments
  • Create journeys using unified profiles and segments from Dynamics 365 Customer Insights - Data
  • Configure consent management including Compliance Profiles and Consent Center
  • Differentiate segments in Dynamics 365 Sales, Customer Insights - Journeys, and Customer Insights - Data
Create and manage events
  • Create an event
  • Create and manage event registration forms
  • Manage registration, waitlists, and attendees
Section 4: Extend and enhance Dynamics 365 Sales capabilities
Weight:
10-15%
Implement collaboration features
  • Configure document management
  • Configure Teams calling and dialer
  • Configure Teams collaboration
Manage sales data and interactions in Outlook
  • Perform common tasks including tracking records, creating records, adding sales literature and knowledge articles, and applying email templates
  • Customize the Dynamics 365 App for Outlook
Info
https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280