ISTQB CT-UT Exam Syllabus
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Before starting your CT-UT exam preparation, it is recommended to review the complete ISTQB Usability Testing Certification exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CT-UT questions. We also provide premium CT-UT practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
ISTQB CT-UT Exam Objectives
| Section | Objectives |
|---|---|
| Basic Concepts | 1.1 Fundamentals UTFL-1.1.1 (K2) Understand the concepts of usability, user experience and accessibility (45 mins) UTFL-1.1.2 (K2) Understand the objectives of usability, user experience and accessibility evaluation (30 mins) 1.2 Evaluating Usability, User Experience and Accessibility UTFL-1.2.1 (K2) Compare usability, user experience and accessibility evaluation (25 mins) UTFL-1.2.2 (K2) Understand the three approaches to usability, user experience and accessibility evaluation: Usability review, usability testing and quantitative user surveys for satisfaction measurement (40 mins) UTFL-1.2.3 (K2) Understand the differences between formative (qualitative) and summative (quantitative) usability evaluation (15 mins) 1.3 Usability Evaluation in Human-Centered Design UTFL-1.3.1 (K2) Understand the key elements of human-centered evaluation (15 mins) UTFL-1.3.2 (K2) Understand the human-centered design process (15 mins) UTFL-1.3.3 (K2) Understand the usability evaluation approaches that work well in agile software development lifecycles |
| Risks in Usability, User Experience and Accessibility | 2.1 Introduction A risk is a factor that could result in future events with negative consequences, usually expressed as the impact (that is, harm resulting from the event), and the likelihood of the event happening. Product risks can impact the overall quality of a software product. Section 2.2 provides examples of typical product risks relating to usability, user experience, and accessibility. Project risks may impact a project’s capability to deliver its usability objectives. A risk assessment should be performed by identifying those features that most heavily relate to the product risks listed in sections 2.2.1, 2.2.2 and 2.2.3. These risks should be tested using usability testing techniques. A risk assessment should identify the project risks, such as those listed in section 2.2.4. These risks provide valuable information to help the project to meet its usability objectives. Risks can be identified through one or more of the following techniques: ? Interviews ? Risk workshops ? Brainstorming ? Calling on past experience Checklists such as those shown in section 2.2 support these techniques and help to focus on specific aspects of usability and user experience. During the product risk assessment, the various features that will be supported by the product under development are analyzed for usability risks. The assessment focuses aspects such as numbers of users, type and background of users, usage frequency, risks (damage) when user tasks cannot be completed, criticality of user tasks for the business, and external visibility. By involving the broadest possible sample of stakeholders, the risk identification process is more likely to identify the most significant usability risks. The participating stakeholders are typically domain experts, end-users, usability experts, user-acceptance testers, usability professionals who are not experts, design team members and customer representatives. 2.2 Typical Risks UTFL-2.2.1 (K2) Understand typical usability, user experience, and accessibility risks (20 mins) UTFL-2.2.2 (K4) Analyze a given project at the design or evaluation stage, and identify the types of usability risks that are likely to occur |
| Usability and Accessibility Standards | 3.1 Usability Standards and Manufacturer Guidelines UTFL-3.1.1 (K2) Understand the general content and applicability of ISO usability standards and manufacturer guidelines to particular types of project/application (45 mins) 3.2 Accessibility Standards UTFL-3.2.1 (K2) Understand the general content and applicability of ISO 9241-171 (Software Accessibility) and the Web Content Accessibility Guidelines (WCAG) 2.0 to particular types of project and applications (45 mins) UTFL-3.2.2 (K2) Understand the general content of accessibility legislation (UK Equality Act 2010 and Americans with Disabilities Act) |
| Usability Reviews | 4.1 Introduction and Approach UTFL-4.1.1 (K2) Understand usability review as a method for evaluating usability, user experience and accessibility (15 mins) 4.2 Types of Usability Review UTFL-4.2.1 (K2) Understand the differences between informal usability review and expert usability review (15 mins) UTFL-4.2.2 (K4) Analyze the usability aspects of a software application using the usability review method “heuristic evaluation” according to a checklist provided in the syllabus |
| Usability Testing | 5.1 Introduction Usability testing evaluates the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use. Usability testers should be aware that other definitions may be used in other organizations. 5.2 Step-By-Step Approach to Usability Testing UTFL-5.2.1 (K2) Understand the principal steps in the usability testing approach (15 mins) 5.3 Preparing a Usability Test UTFL-5.3.1 (K2) Understand the content of a usability test plan (15 mins) UTFL-5.3.2 (K2) Understand the content of a usability test script (15 mins) UTFL-5.3.3 (K3) Define a simple usability test task for a given project (30 mins) UTFL-5.3.4 (K2) Understand considerations to be applied when deciding on a location for usability tests (15 mins) UTFL-5.3.5 (K2) Understand the advantages and disadvantages of a usability test lab (15 mins) 5.4 Conducting a Usability Test Session UTFL-5.4.1 (K2) Understand the key activities in a usability test session (15 mins) 5.5 Analyzing Findings UTFL-5.5.1 (K2) Understand the procedure to apply for analyzing findings from a usability test (15 mins) UTFL-5.5.2 (K2) Understand the classifications and ratings for usability findings (15 mins) 5.6 Communicating Results and Findings UTFL-5.6.1 (K3) Review a usability test report for a given project (45 mins) UTFL-5.6.2 (K2) Understand how to overcome internal resistance to usability findings (15 mins) UTFL-5.6.3 (K3) Apply a given list of best practices to report and communicate results (30 mins) 5.7 Quality Control of a Usability Test UTFL-5.7.1 (K2) Understand the quality control activities for a usability test (15 mins) 5.8 Challenges and Frequent Mistakes UTFL-5.8.1 (K2) Understand the most frequent and serious mistakes in usability testing |
| User Surveys | 6.1 Introduction 6.2 Step-By-Step Approach to User Surveys UTFL-6.2.1 (K2) Understand the purpose and approach adopted in user surveys (15 mins) 6.3 Standardized Questionnaires UTFL-6.3.1 (K2) Understand the principal content and objectives of the public user questionnaires SUS, SUMI and WAMMI |
| Selecting Appropriate Methods | 7.1 Criteria for Selecting a Method UTFL-7.1.1 (K4)7.1.2 Selecting a User Experience Evaluation Method Important criteria for selecting a user experience evaluation method are similar to those used for selecting a usability evaluation method as described above. 7.1.3 Selecting an Accessibility Evaluation Method Important criteria for selecting an accessibility evaluation method are: Legal requirements Organizational requirements The number of users with disabilities in the target groups for the software product Select appropriate method(s) for verifying and validating usability, user experience and accessibility in a given project |
| Official Information | https://istqb.org/certifications/certified-tester-usability-testing-ct-ut/ |
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