Genesys GE0-803 Exam Topics
Genesys System Consultant, Voice Platform
Total Questions: 122What is Included in the Genesys GE0-803 Exam?
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Genesys GE0-803 Exam Overview :
| Exam Name | Genesys System Consultant, Voice Platform |
| Exam Code | GE0-803 |
| Actual Exam Duration | 80 minutes |
| Expected no. of Questions in Actual Exam | 65 |
| Official Information | http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CVP.pdf |
| See Expected Questions | Genesys GE0-803 Expected Questions in Actual Exam |
| Take Self-Assessment | Use Genesys GE0-803 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Genesys GE0-803 Exam Topics :
| Section | Objectives |
|---|---|
| Topic 1: Overview and General Architecture | Demonstrate an understanding of the overview of Genesys Voice Platform Version 8 (GVP 8) Technology.
o Describe the Genesys Voice Platform Solution
o Framework 8 and GVP Interfaces o Genesys SIP Server as a media interface o Genesys SIP Server as the Proxy for GVP
|
| Topic 2: Business and Deployment Planning | Demonstrate the ability to take the project from business planning into a more technical/logistical phase. With these skills a consultant could identify specific needs for: solution software, databases, and deployment.
o Describe High Availability (HA) options o Sizing considerations o Capacity and performance planning
o Explain role of Genesys Administrator o Explain Metadata o Define how to integrate GVP with a network management system through SNMP |
| Topic 3: Preparing the Environment for GVP Install | Demonstrate the understanding of how to prepare the environment for a new GVP 8 installation
o Assign GVP host names and IPO addresses o Install ASR and TTS servers, if used, prior to GVP installation o Create Application Objects o Configure dedicated SIP ports in Genesys Administrator
|
| Topic 4: Installation of GVP 8 Components | Demonstrate the knowledge of how to perform the recommended steps when installing GVP components
o Configure Windows services and settings o Install Framework and Genesys Administrator o Add all host objects to Framework configuration o Install LCA on all GVP hosts o Install and configure Genesys SNMP Master Agents (optional) o Install and configure GVP components
o Testing Reporting Server |
| Topic 5: Provisioning GVP 8 | Demonstrate an understanding of how to provision a GVP Solution:
o Create a Solution Object o Integrate Application Objects Server o Create a connection to a Message Server
o Provision the resources for the Resource Manager
o Map and test an IVR Profile
o Create Burst Policies o Configure Call Information Rules
o Describe how to use Perspectives and Views
o Configure Reporting Server logging and messages o Setting up Reporting Server database |
| Topic 6: Monitoring a GVP 8 Deployment | Demonstrate the ability to identify, diagnose, and validate installation and configuration when deploying a Genesys 8 Voice Platform Solution. Also demonstrate the ability to resolve problems with GVP 8 components in production. This differs from "Installation validation" in that it may show the deeper and/or broader understanding of the Genesys Voice Platform Solution that comes with working with the product six months or more.
o GVP reporting architecture o GVP reporting data and data processing o GVP real-time reports o GVP historical reports o GVP VAR reports o Service Quality Reporting
o Reporting Server to DB failure o Reporting Client to Server failure
o Read and interpret GVP 8 logs |
Updates in the Genesys GE0-803 Exam Topics:
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