Genesys GE0-803 Exam Syllabus

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Before starting your GE0-803 exam preparation, it is recommended to review the complete Genesys System Consultant, Voice Platform exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free GE0-803 questions. We also provide premium GE0-803 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Genesys GE0-803 Exam Objectives

Section	Objectives
Topic 1: Overview and General Architecture	Demonstrate an understanding of the overview of Genesys Voice Platform Version 8 (GVP 8) Technology. Genesys Voice Platform version 8 Product Overview o Describe voice self-service o Describe the Genesys Voice Platform Solution Genesys Voice Platform Architecture o Overview of Genesys Voice Platform Architecture Genesys Management Framework 8, CIM Platform and GVP 8 o Explain how Genesys Management Framework and the CIM Platform handle interactions for GVP 8 o Framework 8 and GVP Interfaces o Genesys SIP Server as a media interface o Genesys SIP Server as the Proxy for GVP Describe the GVP 8 components and functions o GVP architecture and required application dependencies GVP components that are integrated with third-party products Optional GVP Integration Options o Describe which optional GVP components are needed for different types of integrations
Topic 2: Business and Deployment Planning	Demonstrate the ability to take the project from business planning into a more technical/logistical phase. With these skills a consultant could identify specific needs for: solution software, databases, and deployment. Describe key considerations when planning a GVP 8 deployment o Overview of voice self-service solution deployments o Describe High Availability (HA) options o Sizing considerations o Capacity and performance planning Explain the features and benefits of using a Genesys Voice Platform Solution o Business cases for voice self-service Planning for single and multi-tenant environments Describe GVP 8 hardware and software requirements Using GVP 8 with Framework 8 o Identify the GVP prerequisites o Explain role of Genesys Administrator o Explain Metadata o Define how to integrate GVP with a network management system through SNMP
Topic 3: Preparing the Environment for GVP Install	Demonstrate the understanding of how to prepare the environment for a new GVP 8 installation Identify the recommended steps needed to prepare the environment before installing GVP 8 o Configure Windows settings on each GVP host o Assign GVP host names and IPO addresses o Install ASR and TTS servers, if used, prior to GVP installation o Create Application Objects o Configure dedicated SIP ports in Genesys Administrator Configure the GVP components for a new install Introduction to different GVP integration scenarios
Topic 4: Installation of GVP 8 Components	Demonstrate the knowledge of how to perform the recommended steps when installing GVP components Perform recommended installation steps: o Install and configure third-party hardware and software for ASR and TTS o Configure Windows services and settings o Install Framework and Genesys Administrator o Add all host objects to Framework configuration o Install LCA on all GVP hosts o Install and configure Genesys SNMP Master Agents (optional) o Install and configure GVP components Install and configure SIP Server Install and configure Composer Verify and test the GVP 8 Installation o Use Composer to test and verify a GVP installation o Testing Reporting Server
Topic 5: Provisioning GVP 8	Demonstrate an understanding of how to provision a GVP Solution: Provision the GVP core components o Fetching Module o Create a Solution Object o Integrate Application Objects Server o Create a connection to a Message Server Creating GVP resources o Define the purpose of logical resource groups o Provision the resources for the Resource Manager Create and provision IVR Profiles o Configure and provision IVR Profiles o Map and test an IVR Profile Policy Management o Define Dialing and Call Information Rules o Create Burst Policies o Configure Call Information Rules Overview of how to use Composer to import, run and deploy a voice application o Describe functions of Composer o Describe how to use Perspectives and Views Configure the Reporting Server o Setting up the Reporting Server User Interfaces o Configure Reporting Server logging and messages o Setting up Reporting Server database
Topic 6: Monitoring a GVP 8 Deployment	Demonstrate the ability to identify, diagnose, and validate installation and configuration when deploying a Genesys 8 Voice Platform Solution. Also demonstrate the ability to resolve problems with GVP 8 components in production. This differs from "Installation validation" in that it may show the deeper and/or broader understanding of the Genesys Voice Platform Solution that comes with working with the product six months or more. Describe basic monitoring of GVP components: o Using GVP Dashboards Describe GVP 8 Reporting o Use GVP reports o GVP reporting architecture o GVP reporting data and data processing o GVP real-time reports o GVP historical reports o GVP VAR reports o Service Quality Reporting Describe the three main points of reporting failure o Administrator to Reporting Server failure o Reporting Server to DB failure o Reporting Client to Server failure Reading GVP logs o Explain the EMS logging interface o Read and interpret GVP 8 logs
Official Information	http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CVP.pdf

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