Genesys GCX-GCD Exam Syllabus
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Before starting your GCX-GCD exam preparation, it is recommended to review the complete Genesys Cloud CX: Developer Certification Exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free GCX-GCD questions. We also provide premium GCX-GCD practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
Genesys GCX-GCD Exam Objectives
| Section | Objectives |
|---|---|
| Understand the Genesys Cloud CX Platform | This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. |
| Manage Roles, Supervisor Tools, and Divisions | This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions |
| Understand Genesys Cloud CX Architect, Scripting, QM, and WFM | This section of the exam measures the skills of a Developer and explains the basics of architecture for building call flows. |
| Configure the features of Genesys Cloud CX Collaborate and Communicate | This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. |
| Understand Authentication and Resources | This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. |
| Overview of Users, Conversation, and Notification APIs | This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. |
| Explain Agent Chat and Analytics APIs | This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. |
| Describe the options to download recordings | This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. |
| Understand API utilization | This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. |
| Official Information | https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification |
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