Genesys GCP-GC-REP Exam Syllabus

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Before starting your GCP-GC-REP exam preparation, it is recommended to review the complete Genesys Cloud Certified Professional - Reporting and Analytics exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free GCP-GC-REP questions. We also provide premium GCP-GC-REP practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Genesys GCP-GC-REP Exam Objectives

Section	Objectives
Introduction to Reporting and Analytics	Reports Overview Analytics Overview
Genesys Cloud Reports	Agent Reports Queue Reports Outbound Reports Dialer Campaign Success Results by Interval report Dialer Campaign Success Results by Day report Dialer Campaign Detailed Attempt History report Other Reports Interaction Details Report User Status Detail Report
Working with Reports and Troubleshooting	Configure a Report Run a Report Download a Report Edit, Copy and Delete a Report Report Examples and History Troubleshooting Reports
Dashboards	Dashboard Overview Available Dashboards Contact Center Dashboard Quality Administrator Dashboard Quality Evaluator Dashboard Campaigns Dashboard Supervisor app for iOS
Dynamic Views	Queues View My Queues Activity Queues Activity Queues Performance Summary Agent Performance Views and Interaction Views Skills Performance View Managing Your Team Through Presence and Status
Official Information	https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-reporting-and-analytics

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