Genesys GCP-GC-REP Exam Syllabus

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Before starting your GCP-GC-REP exam preparation, it is recommended to review the complete Genesys Cloud Certified Professional - Reporting and Analytics exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free GCP-GC-REP questions. We also provide premium GCP-GC-REP practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Genesys

Vendor

GCP-GC-REP

Exam Code

Total Questions

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Genesys GCP-GC-REP Exam Objectives

Section 1: Introduction to Reporting and Analytics
Weight: -	Reports Overview Analytics Overview
Section 2: Genesys Cloud Reports
Weight: -	Agent Reports Queue Reports Outbound Reports Dialer Campaign Success Results by Interval report Dialer Campaign Success Results by Day report Dialer Campaign Detailed Attempt History report Other Reports Interaction Details Report User Status Detail Report
Section 3: Working with Reports and Troubleshooting
Weight: -	Configure a Report Run a Report Download a Report Edit, Copy and Delete a Report Report Examples and History Troubleshooting Reports
Section 4: Dashboards
Weight: -	Dashboard Overview Available Dashboards Contact Center Dashboard Quality Administrator Dashboard Quality Evaluator Dashboard Campaigns Dashboard Supervisor app for iOS
Section 5: Dynamic Views
Weight: -	Queues View My Queues Activity Queues Activity Queues Performance Summary Agent Performance Views and Interaction Views Skills Performance View Managing Your Team Through Presence and Status
Info	https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-reporting-and-analytics

Genesys GCP-GC-REP Exam Syllabus

Start Free GCP-GC-REP Exam Practice After Reviewing the Topics

START FREE GCP-GC-REP EXAM PRACTICE

Genesys GCP-GC-REP Exam Objectives