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Free PC-CIC-Core Exam Questions - Genesys PC-CIC-Core Exam

Genesys PC-CIC-Core Exam

PureConnect: CIC Core Certification Exam

Total Questions: 60

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Genesys PC-CIC-Core Questions


You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.

What two options are available to disposition the request? (Choose two.)


What port should be configured for managed IP phone registration when using DHCP option 160?


Why are user objects necessary in an Interaction Center system? (Choose three.)


What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?


When creating non-managed stations, what must be created so that port 5060 is used for the receive port?

Question: 1 Answer: A, B
Question: 2 Answer: D
Question: 3 Answer: A, B, C
Question: 4 Answer: B
Question: 5 Answer: A

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