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Genesys GCP-GC-ADM Exam

Genesys Cloud Certified Professional - Contact Center Admin

Total Questions: 60

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Genesys GCP-GC-ADM Questions


Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?


Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?


Which definition matches the ACD Evaluation Method Best Available Skills?


A system that routes interactions based on an algorithm which determines the best available agent for an interaction


The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Question: 1 Answer: C
Question: 2 Answer: D
Question: 3 Answer: C
Question: 4 Answer: B
Question: 5 Answer: A, D, E

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