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Exin SIAMF Exam Syllabus

Exin SIAMF Exam

BCS Service Integration and Management

Total Questions: 40

What is Included in the Exin SIAMF Exam?

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Exin SIAMF Exam Overview :

Exam Name BCS Service Integration and Management
Exam Code SIAMF
Official Information https://www.exin.com/qualification-program/exin-bcs-siamtm
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Exin SIAMF Exam Topics :

Section Weight Objectives
1. Introduction to SIAM   1.1  SIAM Fundamentals
    The candidate can...
    1.1.1  outline the purpose and value of a SIAM approach.
    1.1.2  describe (business) drivers for SIAM.
  1.2  SIAM Layers and Structures
    The candidate can...
    1.2.1  explain the SIAM layers.
    1.2.2  describe the SIAM structures, advantages and disadvantages for a hybrid service integrator, an internally and an externally sourced service integrator and a lead supplier integrator.
2. SIAM Implementation Roadmap   2.1  SIAM Implementation Key Stages  
    The candidate can...
    2.1.1  distinguish between the different SIAM implementation key stages.
    2.1.2  outline the main objectives, triggers, inputs, activities and outputs in the Discovery & Strategy stage.
    2.1.3  outline the main objectives, triggers, inputs, activities and outputs in the Plan & Build stage.
    2.1.4  outline the main objectives, triggers, inputs, activities and outputs in the Implement stage.
    2.1.5  outline the main objectives, triggers, inputs, activities and outputs in the Run & Improve stage.
3. SIAM Roles and Responsibilities   3.1  SIAM Roles and Responsibilities
    The candidate can...
    3.1.1  explain SIAM roles and responsibilities.
    3.1.2  explain the SIAM structural elements.
4. SIAM Practices   4.1  Practices of SIAM
    The candidate can...
    4.1.1  describe the people practices of managing cross functional teams.  
    4.1.2  describe the process practices of integrating processes across service providers.
    4.1.3  describe the measurement practices of enabling and reporting on end-to-end services.
    4.1.4  describe the technology practices of creating a tooling strategy.
5. Processes to support SIAM   5.1  Processes in a SIAM Ecosystem
    The candidate can...
    5.1.1  outline the function of processes in a SIAM ecosystem.
  5.2  Objectives and SIAM Considerations of the Main Processes
    The candidate can...  
    5.2.1  indicate what the process purpose is.
    5.2.2   outline the SIAM considerations.
6. SIAM Challenges and Risks   6.1  Challenges, Associated Risks and Potential Mitigations
    The candidate can...
    6.1.1  describe the importance of building the business case, the associated risks and mitigations.   
    6.1.2  describe the importance of cultural fit and behaviors, the associated risks and mitigations.
    6.1.3  describe the importance of the level of control and ownership, the associated challenges and mitigations.
    6.1.4  outline the importance of security, the associated risks and mitigations.
    6.1.5  describe the challenges associated with measuring success and its mitigations.
    6.1.6  define the commercial challenges, the challenges with legacy contracts and their mitigations. 
7. SIAM and Other Practices   7.1  Other Practices  
    The candidate can...
    7.1.1  describe the contribution of the following frameworks and standards to a SIAM ecosystem: service management including VeriSM™, ITIL and ISO/IEC 20000, Agile (including Agile service management), DevOps, COBIT and Lean.

Updates in the Exin SIAMF Exam Syllabus:

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