Free Exin SIAMP Exam Practice Questions

ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.

This internal service provider will operate from multiple locations, which enables the provision of year-round 24-hour support.

A capability framework for application development and support is drawn up for the new internal service provider

What will the development of the capability framework help to address?

The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.

OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment

What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services'?

ZYX has decided to use an external service integrator SIAMRUS has recommended that the SIAM transition project board has senior user representatives from both the ZYX retained capabilities and the service provider organizations. ZYXS will be an internal service provider.

What activity should ZYXS be responsible for in the senior user role?

The corporate strategy of ZYX contains these objectives:

- Ensure delivery against contracts

- Invest in and tram all ZYX staff

- Reduce operating costs

- Be ready to adapt to change

The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possible

OUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreased

SIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator.

ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYX

The CEO wants to retain as many of the existing service providers as possible

Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?

ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level

What should ZYXS do first?