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Cisco 500-445 Exam Topics

Cisco 500-445 Exam

Implementing Cisco Contact Center Enterprise Chat and Email

Total Questions: 56

What is Included in the Cisco 500-445 Exam?

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Cisco 500-445 Exam Overview :

Exam Name Implementing Cisco Contact Center Enterprise Chat and Email
Exam Code 500-445
Official Information https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/implementing-cisco-contact-center-enterprise-chat-and-email-ccece.html
See Expected Questions Cisco 500-445 Expected Questions in Actual Exam
Take Self-Assessment Use Cisco 500-445 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Cisco 500-445 Exam Topics :

Section Weight Objectives
1.0 ECE Deployment 40% 1.1 Describe Enterprise Chat and Email Components and Deployment Model
1.2 Explain ECE Installation process
1.3 Define ECE Best Practices
1.4 Prepare PCCE for ECE and Integration
2.0 ECE Administration and Configuration 20% 2.1 Explain ECE Administration Tasks
2.2 Configure ECE
2.3 Explain ECE Queues
3.0 ECE Email Administration 10% 3.1 Explain ECE Email Administration
3.2 Describe Workflows
3.3 Explain CCE Scripting for Email and Storage Management
4.0 ECE Chat Administration 10% 4.1 Configure ECE for Chat
4.2 Describe Chat Entry Points
4.3 Explain Chat Operation and Chat Customization
5.0 ECE Features and Troubleshooting 20% 5.1 Describe ECE Report types
5.2 Explain Agent Single Sign-on for ECE
5.3 Troubleshoot ECE

Updates in the Cisco 500-445 Exam Topics:

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500-445 Exam Details

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