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Cisco 500-052 Exam Syllabus

Cisco 500-052 Exam

Cisco Unified Contact Center Express

Total Questions: 50

What is Included in the Cisco 500-052 Exam?

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Cisco 500-052 Exam Overview :

Exam Name Cisco Unified Contact Center Express
Exam Code 500-052
Actual Exam Duration 60 minutes
Expected no. of Questions in Actual Exam 55
Official Information http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview
See Expected Questions Cisco 500-052 Expected Questions in Actual Exam
Take Self-Assessment Use Cisco 500-052 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Cisco 500-052 Exam Topics :

Section Weight Objectives
1.0 Design a Cisco Unified Contact Center Express System Deployment 32%

1.1  Perform customer capacity planning

1.2  Determine customer required features

1.3  Evaluate and recommend different configuration option

1.4  Identify available configuration and ordering tools

2.0 Implement a Cisco Unified Contact Center Express System 40%

2.1  Describe the process for installing Cisco UCCX software and hardware

2.2  Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements

2.3  Describe the process of using the Cisco UCCX Application Editor

2.4  Examine the Cisco Business Edition 6000 competitive landscape

3.0 Operate a Cisco Unified Contact Center Express System 28%

3.1  Identify basic Cisco UCCX user tasks

3.2  Identify processes and tools available for troubleshooting Cisco UCCX

3.3  Identify processes and tools available for monitoring system operations in Cisco UCCX

3.4  Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX

Updates in the Cisco 500-052 Exam Syllabus:

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500-052 Exam Details

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