Free BCS MBP18 Exam Practice Questions

The owner of a shop is taking a telephone order from a customer for a new vacuum cleaner. He needs to take and confirm customer details in this ordering process. As part of this, he enters the customer details onto a system.

What does the entry of the customer's name, address and contact number represent?

Some airlines have introduced new routes from an airport and the number of passengers has risen by 20% in the last 3 weeks. This number is expected to further increase as competition is forcing fares down

Airport management is anticipating issues within the terminal as the number of passengers increases. There have been several meetings and it has been decided that the current passenger approach is still suitable, although it will take on more staff to work in both departures (particularly at check out and security) and in arrivals (particularly in baggage handling)

What performance issue is this MOST likely to address?

Thomas is the secretary to the management board of a large oil company. He is preparing the papers and chasing up the actions from the last board meeting. Board meetings take place quarterly and always include the collation of monthly sales performance figures, an overview of operating costs and a review of market conditions.

As Thomas is pulling the sales figures together, he receives a phone call from the finance director who tells him that recent government changes to the export tax rate will mean that operating costs will need to be amended before they are presented to the board

Which type(s) of business event is/are NOT present in this scenario?

Which of the fallowing statements concerning an internal process performance measure is INCORRECT?

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the are

a. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to send in detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.

Required by the local authority. The statistics will be approved by the police board before released for publication.

From the perspective of the police force, what would be considered a) an external event and b) internal event?