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Avaya 78950X Exam Syllabus

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Before starting your 78950X exam preparation, it is recommended to review the complete Avaya Contact Center Select Implementation and Maintenance Exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free 78950X questions. We also provide premium 78950X practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Avaya
Vendor
78950X
Exam Code
65
Total Questions
6
Total Exam Domains

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78950X EXAM QUESTIONS

Avaya 78950X Exam Objectives

Section 1: Architecture
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  • Explain the operation and benefits of the ACCS solution.
Section 2: IP Office Configurations
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  • Explain the required IP Office configuration steps to integrate with ACCS.
Section 3: Implementation
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  • Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS.
  • Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state.
  • Explain how to secure the links between ACCS and IP Office.
Section 4: Administration
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  • Apply basic ACCS administration tasks and configure agent and supervisor privileges.
  • Describe Prompt Management component in ACCS.
  • Apply the configuration steps for multimedia features within ACCS.
  • Apply the configuration steps for outbound features using Outbound Campaign Management Tool.
  • Modify the sample application using Orchestration Designer.
  • Create customized real-time display.
  • Generate and schedule reports.
Section 5: Business Continuity
Weight:
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  • Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment.
  • Explain the business continuity requirements in a Campus Redundancy Environment.
Section 6: Troubleshooting
Weight:
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  • Explain the ACCS license assignments.
  • Explain the steps required to troubleshoot the ACCS server by symptoms.
Info
https://www.avaya-learning.com/lms/#/training/catalog/offering/22446