Avaya 6210 Exam Syllabus

Avaya 6210 Exam

Avaya Aura Contact Center Implementation Exam

Total Questions: 124

Last Updated : 24-11-2023

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Avaya 6210 Exam Overview :

Exam Name	Avaya Aura Contact Center Implementation Exam
Exam Code	6210
Official Information	https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
See Expected Questions	Avaya 6210 Expected Questions in Actual Exam
Take Self-Assessment	Use Avaya 6210 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 6210 Exam Topics :

Section	Weight	Objectives
Implementation Preparation		Describe the Avaya Aura® Contact Center (AACC) components, features, and functions. Describe the Avaya Aura® Unified Communications platform and the integration with Avaya Aura® Contact Center (AACC) components. Identify the prerequisites for configuring the Avaya Aura® UC platform components for use with Avaya Aura® Contact Center (AACC). Identify the server hardware requirements for your Avaya Aura® Contact Center (AACC) installation. Describe the product licensing requirements for the Avaya Aura® Contact Center (AACC) installation. Describe the installation of the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center (AACC) installation Describe the Avaya Aura® Media Server (AAMS) options for Avaya Aura® Contact Center (AACC) SIP-enabled installations.
Installation		Describe how to install Avaya Aura® Contact Center (AACC) and configure the Avaya Aura® Ignition Wizard. Identify the Avaya Aura® Contact Center (AACC) Post-Installation tasks. Explain the impact of Service Updates during the installation of Avaya Aura® Contact Center (AACC). Describe the installation of Avaya Aura® Contact Center (AACC) Patches after the installation of AACC. Explain how to implement the Avaya Aura® Media Server (AAMS) non-HA solution. Explain how to implement the Avaya Aura® Media Server (AAMS) High Availability solution. Explain how to implement the Avaya Aura® Contact Center (AACC) High Availability solution.
Configuration		Describe the configure of the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center (AACC) installation Not used Not used Describe how to configure the software required for Agent Workstations - Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD). Describe how to install and configure the Orchestration Designer software from CCMA. Describe the process for scheduling regular Avaya Aura® Contact Center (AACC) backups. Perform CCMA commissioning tasks. Configure the Avaya Aura® Media Server (AAMS) for operation with Avaya Aura® Contact Center (AACC).
Implementation Validation		Given a scenario, describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics. Explain how to test Orchestration Designer Scripts. Explain how to perform a database backup and restore database files. Explain how to perform an Avaya Aura® Contact Center (AACC) HA Active/Standby Switchover test.
Implementation Troubleshooting		Describe how to troubleshoot an Avaya Aura® Contact Center (AACC) installation. Describe how to troubleshoot Agent Workstations using the CCT Reference Client.

Updates in the Avaya 6210 Exam Syllabus:

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