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Avaya 6210 Exam Syllabus

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Before starting your 6210 exam preparation, it is recommended to review the complete Avaya Aura Contact Center Implementation Exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free 6210 questions. We also provide premium 6210 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Avaya
Vendor
6210
Exam Code
124
Total Questions
5
Total Exam Domains

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Avaya 6210 Exam Objectives

Section 1: Implementation Preparation
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  •     Describe the Avaya Aura® Contact Center (AACC) components, features, and functions.
  •     Describe the Avaya Aura® Unified Communications platform and the integration with Avaya Aura® Contact Center (AACC) components.
  •     Identify the prerequisites for configuring the Avaya Aura® UC platform components for use with Avaya Aura® Contact Center (AACC).
  •     Identify the server hardware requirements for your Avaya Aura® Contact Center (AACC) installation.
  •     Describe the product licensing requirements for the Avaya Aura® Contact Center (AACC) installation.
  •     Describe the installation of the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center (AACC) installation
  •     Describe the Avaya Aura® Media Server (AAMS) options for Avaya Aura® Contact Center (AACC) SIP-enabled installations.
Section 2: Installation
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  •     Describe how to install Avaya Aura® Contact Center (AACC) and configure the Avaya Aura® Ignition Wizard.
  •     Identify the Avaya Aura® Contact Center (AACC) Post-Installation tasks.
  •     Explain the impact of Service Updates during the installation of Avaya Aura® Contact Center (AACC).
  •     Describe the installation of Avaya Aura® Contact Center (AACC) Patches after the installation of AACC.
  •     Explain how to implement the Avaya Aura® Media Server (AAMS) non-HA solution.
  •     Explain how to implement the Avaya Aura® Media Server (AAMS) High Availability solution.
  •     Explain how to implement the Avaya Aura® Contact Center (AACC) High Availability solution.
Section 3: Configuration
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  •     Describe the configure of the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center (AACC) installation
  •     Not used
  •     Not used
  •     Describe how to configure the software required for Agent Workstations - Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD).
  •     Describe how to install and configure the Orchestration Designer software from CCMA.
  •     Describe the process for scheduling regular Avaya Aura® Contact Center (AACC) backups.
  •     Perform CCMA commissioning tasks.
  •     Configure the Avaya Aura® Media Server (AAMS) for operation with Avaya Aura® Contact Center (AACC).
Section 4: Implementation Validation
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  •     Given a scenario, describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics.
  •     Explain how to test Orchestration Designer Scripts.
  •     Explain how to perform a database backup and restore database files.
  •     Explain how to perform an Avaya Aura® Contact Center (AACC) HA Active/Standby Switchover test.
Section 5: Implementation Troubleshooting
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  •     Describe how to troubleshoot an Avaya Aura® Contact Center (AACC) installation.
  •     Describe how to troubleshoot Agent Workstations using the CCT Reference Client.
Info
https://www.avaya-learning.com/lms/#/training/catalog/offering/21474