Avaya 33810X Exam Topics
Avaya 33810X Exam Overview :
| Exam Name: | Avaya Aura Contact Center Solution Design Exam |
| Exam Code: | 33810X |
| Certifications: | Avaya Aura Contact Center Design Certification |
| See Expected Questions: | Avaya 33810X Expected Questions in Actual Exam |
Avaya 33810X Exam Topics :
| Section | Objectives |
|---|---|
| Avaya Aura Contact Center Architecture | This section delves into the foundational components of an Avaya Aura Contact Center solution (ACCS). You'll obtain a comprehensive grasp of how various components, such as the media servers, call servers, and interaction routers, interact to provide a flawless contact centre experience. The course covers a range of deployment choices, such as cloud-based and on-premises systems, so you may select the architecture that best suits your requirements. |
| Contact Center Design Principles | This section provides you with the necessary expertise to construct a contact center that is both user-friendly and efficient. In order to make sure calls are routed to the most suitable agents, you will investigate different traffic routing techniques, such as Automatic Call Distribution (ACD) and Skill-Based Routing. In order to help you optimize the client journey through the contact centre, the syllabus also covers interaction management technologies including Interactive Voice Response (IVR), Call Queues, and Call Distribution. You'll also discover how to allocate skills, processes, and desktops to agents in an efficient manner, giving them the resources they need to handle client engagements. |
| Configuration and Integration | The practical considerations of setting up and integrating an ACCS solution are the main topic of this section. You will get knowledge about optimal methods for setting up necessary ACCS features, guaranteeing the seamless functioning of the system. In order to create a cohesive contact center ecosystem, the syllabus also covers integrating ACCS with other Avaya and third-party solutions, such as workforce management and CRM applications. In order to protect sensitive data, you will lastly examine security aspects unique to a contact center setting. |
| Reporting and Analytics | Understanding key contact center metrics is crucial for measuring performance and identifying areas for improvement. This section equips you with the ability to interpret key metrics like Service Level Agreements (SLAs) and Agent Utilization. You'll also learn how to leverage built-in ACCS reporting tools to generate insightful reports that can be used to optimize your contact center operations. |
Updates in the Avaya 33810X Exam Topics:
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