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Avaya 7497X Exam

Avaya Oceana? Solution Support

Total Questions: 67

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Avaya 7497X Questions

Q1.

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

Q2.

Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

Q3.

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:

A connection error has occurred Connection closed, chat has ended.

What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

Q4.

Given the following CSC attribute string:

[{''providerId'': ''uk-oceanaX-cm'', ''aesIP'':''10.147.88.x'', ''cmName'':''CM7''}]

What is the significance of CM7 in the CSC communication manager list?

Q5.

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

Solutions:
Question: 1 Answer: C, D
Question: 2 Answer: C
Question: 3 Answer: C
Question: 4 Answer: D
Question: 5 Answer: D

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