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Avaya 7392X Exam

Avaya Aura Call Center Elite Implementation Exam

Total Questions: 63

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Avaya 7392X Questions

Q1.

Refer to the exhibit.

q1_7392X

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.

Which announcement is played at step five?

Q2.

Refer to the exhibit.

q2_7392X

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

Q3.

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.

Which command would be entered in the vector to accomplish this?

Q4.

Which two Vector Variable types are strictly global in scope? (Choose two.)

Q5.

Which vector object can replace the Time of Day (TOD) global Vector variable?

Solutions:
Question: 1 Answer: A
Question: 2 Answer: C
Question: 3 Answer: D
Question: 4 Answer: A, C
Question: 5 Answer: C

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