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Avaya 7392X Exam

Avaya Aura Call Center Elite Implementation Exam

Total Questions: 63

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Avaya 7392X Questions

Q1.

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

Q2.

In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?

Q3.

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

Q4.

An Elite Call Center agent is assigned the following Skills:

q4_7392X

And the Call Handling Preference is configured as Greatest Need.

q4_7392X

Which of the culls will the agent handle first under the greatest need handling preference?

Q5.

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

Solutions:
Question: 1 Answer: B
Question: 2 Answer: D
Question: 3 Answer: B
Question: 4 Answer: A
Question: 5 Answer: B

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