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Avaya 6211 Exam

Avaya Aura® Contact Center Multimedia Implementation

Total Questions: 60

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Avaya 6211 Questions

Q1.

Which tool displays the status counts for each multimedia contact type?

Q2.

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Q3.

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

Q4.

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Q5.

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Solutions:
Question: 1 Answer: B
Question: 2 Answer: A
Question: 3 Answer: D
Question: 4 Answer: C
Question: 5 Answer: D

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