ASQ CMQ-OE Exam Syllabus

A.  Organizational Structures
    
B.  Leadership Challenges
    1.    Roles and responsibilities of leaders
    2.    Roles and responsibilities of managers
    3.   Change management
    4.   Leadership techniques
    5.   Empowerment
        
C.  Teams and Team Processes
    1.   Types of teams
    2.   Stages of team development
    3.   Team-building techniques
    4.   Team roles and responsibilities
    5.     Team  performance and evaluation
        
D.  ASQ Code of Ethics

A.  Strategic Planning Models

B.  Business Environment Analysis
    1.   Risk analysis
    2.   Market forces
    3.   Stakeholder analysis
    
C.  Strategic Plan Deployment
    1.   Tactical plans
    2.   Resource allocation and deployment
    3.   Organizational  performance measurement
    4.   Quality in strategic deployment

A.  Management Skills and Abilities
    1.   Principles of management
    2.   Management theories and styles
    3.   Interdependence  of functional areas
    4.   Human  resources (HR) management
    5.   Financial management
    6.   Risk management
    7.   Knowledge management (KM)
    
B.  Communication  Skills and Abilities
    1.   Communication techniques
    2.   Interpersonal skills
    3.   Communications in a global economy
    4.   Communications and technology
    
C.  Project Management
    1.   Project management basics
    2.   Project planning and estimation tools
    3.   Measure and monitor project activity
    4.   Project documentation
    
D.  Quality System
    1.   Quality mission and policy
    2.   Quality planning, deployment, and documentation
    3.   Quality system effectiveness
    4.   Quality philosophies
    
E.  Quality Models and Theories
    1.   Quality management standards
    2.   Performance excellence models
    3.   Other quality methodologies
    4.   Quality philosophies

A.  Problem-Solving Tools
    1.   The seven classic quality tools
    2.   Basic management and planning tools
    3.   Process improvement tools
    4.   Innovation and creativity tools
    5.   Cost of quality (COQ)
    
B.  Process Management
    1.   Process goals
    2.   Process analysis
    3.   Lean tools
    4.   Theory of constraints (TOC)
    
C.  Measurement:  Assessment and Metrics
    1.   Basic statistical use
    2.   Sampling
    3.   Statistical analysis
    4.   Measurement systems analysis
    5.   Trend and pattern analysis
    6.   Process variation
    7.   Process capability
    8.   Reliability terminology

A.    Customer  Identification and Segmentation
    1.   Internal customers
    2.   External customers
    3.   Customer segmentation
    4.   Qualitative assessment
    
B.    Customer  Relationship Management
    1.   Customer needs
    2.   Customer  satisfaction and loyalty
    3.   Customer service principles
    4.   Multiple and diverse customer management

A.  Supplier Selection and Approval

B.  Supplier Risk Management

C.  Supplier Communications

D.  Supplier Performance

E.  Supplier Improvement

F.  Supplier  Certification, Partnerships, and Alliances

G.  Supplier Logistics and Material Acceptance

A.  Training Plans

B.  Training Needs Analysis

C.  Training  Materials, Development, and Delivery

D.  Training  Effectiveness and Evaluation

http://asq.org/cert/manager-of-quality